Service Operations Management improving service delivery




658.812/JOH/S



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Johhnston, Robert
        Service Operations Management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver . – 4th ed. . – Noida : Pearson, 2018
        xxii, 462p.
        ISBN9789386873309 :
        1. Production Management
        1. Management         1. Service Management         I. Clark, Graham        I. Shulver, Michael

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