Fitzsimmons, James A.
Service Management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons and Sanjeev K. Bordoloi
. – 8th ed. / Indian Edition
. – Chennai : McGraw-Hill, 2014
xviii, 524p.
. – ( The McGraw-Hill/Irwin series operations and decision sciences)
ISBN9789353161149 : ISBN9353161142 :
1. Service industries--Management 1. Management
I. Fitzsimmons, Mona J. I. Bordoloi, Sanjeev K.