TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J.
AU  - Bordoloi, Sanjeev K.
TI  - Service Management: operations, strategy, information technology
SN  - 9789353161149
U1  - 658.8/FIT/S 
PY  - 2014///
CY  - Chennai
PB  - McGraw-Hill
KW  - Service industries--Management
KW  - Management
ER  -