TY  - BOOK
AU  - Summers, Donna C. S.
TI  - Quality Management: creating and sustaining organizational effectiveness
SN  - 9789332551855
U1  - 658.4013/SUM/Q 
PY  - 2015///
CY  - Noida
PB  - Pearson
KW  - Quality Management
KW  - Management
ER  -