TY  - BOOK
AU  - Johhnston, Robert
AU  - Clark, Graham
AU  - Shulver, Michael
TI  - Service Operations Management: improving service delivery
SN  - 9789386873309
U1  - 658.812/JOH/S 
PY  - 2018///
CY  - Noida
PB  - Pearson
KW  - Production Management
KW  - Management
KW  - Service Management
ER  -