Besterfield, Dale H.
Total Quality Management / Dale H. Besterfield ...[et. al.]
. – 5th ed.
. – Noida : Pearson, 2019
xxv, 622p.
ISBN9789353066314 :
1. Quality management 1. Management
I. Besterfield-Michna, Carol I. Besterfield, Glen H. I. Besterfield-Sacre, Mary I. Urdhwareshe, Hemant I. Urdhwareshe, Rashmi