TY  - BOOK
AU  - Besterfield, Dale H. 
AU  - Besterfield-Michna, Carol
AU  - Besterfield, Glen H. 
AU  - Besterfield-Sacre, Mary
AU  - Urdhwareshe, Hemant
AU  - Urdhwareshe, Rashmi
TI  - Total Quality Management
SN  - 9789353066314
U1  - 658.4013/BES/T 
PY  - 2019///
CY  - Noida
PB  - Pearson
KW  - Quality management
KW  - Management
ER  -