| 000 | 00731nam a2200253Ia 4500 | ||
|---|---|---|---|
| 003 | Aliah University | ||
| 005 | 20170830105330.0 | ||
| 008 | 170102s9999 xx 000 0 und d | ||
| 020 |
_cRS. 695.00 _a9781259026812 |
||
| 040 | _bEng | ||
| 041 | _aEnglish | ||
| 082 | _a658.8/ZEI/S | ||
| 100 | _aZeithaml, Valarie A. | ||
| 245 |
_aServices Marketing _c Valarie A. Zeithaml...[et al] _bintegrating customer focus across the firm |
||
| 250 | _a6th ed. | ||
| 260 |
_aNew Delhi _bMcGraw- Hill _c2014 |
||
| 300 | _a711 p. | ||
| 650 | _aService industries--Marketing | ||
| 650 | _aCustomer services | ||
| 650 | _aMarketing | ||
| 650 | _aProfessions--Marketing | ||
| 650 | _aCustomer services--Marketing | ||
| 942 | _cBK | ||
| 999 |
_c13611 _d13611 |
||