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| 041 | _aEnglish | ||
| 082 | _a658.812/DYC/C | ||
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_aDyche, Jill _918717 |
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_aThe CRM Handbook _ba business guide to customer relationship management _cJill Dyche |
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| 260 |
_aNoida _bPearson _c2002 |
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| 300 | _a320p. | ||
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_aCustomer Relationship Management _918718 |
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| 650 | _aManagement | ||
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